Les Côtes 2, CH-2525 Le Landeron, Switzerland
Les Côtes 2, CH-2525 Le Landeron, Switzerland
Service and support remains our key competitive advantage. We continuously improve the quality and variety of services we offer, because your investment deserves long-term protection.
Prompt response from our worldwide support team
Reconditioning with guaranteed prompt delivery
Protect your investment for the long term
Traceable calibration in-house or with partners
Eight service categories designed to protect your measurement systems, sustain your investment, and keep your production running at peak accuracy.
Your demands on guaranteed products and services will find a prompt and effective answer with our service and support team worldwide. We stand behind every product we ship, from a single air plug to a complete inspection cell.
We provide maintenance contracts for PFL and PRETEC instruments and systems. Periodic preventive maintenance, calibration checks, and wear part replacement keep your equipment performing to specification, protecting your investment for the long term.
We offer repair and reconditioning services for all PFL and PRETEC products and systems. Spare parts are stocked and delivered promptly with expert advice. Whether it's a probe body, a sealing gasket, or a complete pneumatic circuit, we keep your equipment running.
We offer calibration and certification services for all our instruments and systems. Calibrations are performed in-house or in partnership with accredited and certified laboratories. Traceable certificates are provided for every calibration, supporting your audit and regulatory compliance requirements.
Our experienced application engineers across a variety of industrial fields are ready to help ensure your application achieves sustainable productivity. From measurement strategy selection to system optimization, we provide hands-on technical guidance at your facility.
Our experts worldwide at PFL Group can perform feasibility studies alongside your team to evaluate whether your application requires standard or custom solutions, which measurement technology is optimal, and what accuracy and cycle time can be achieved, before committing to a full project.
Upgrades or retrofits can be specifically designed and developed for your existing equipment. Whether it's adding SPC data acquisition to an older bench, replacing analog displays with digital interfaces, or upgrading a PLC control system, we extend the life and capability of your investment.
Our tailored training programs increase productivity and confidence by making your employees real experts. All training is designed by our engineers with hands-on production experience, covering system operation, daily maintenance, calibration verification, troubleshooting, and measurement best practices.
When you invest in PFL measurement technology, you're not just buying equipment, you're gaining access to a worldwide support network backed by 50+ years of engineering experience. Our service philosophy is simple: your production never stops because of us.
With engineering offices across five European countries, we provide local technical support close to your facility. Remote diagnostics can often resolve software issues within hours. For hardware issues, our spare parts stocking and fast response times minimize downtime.
Common questions about PFL's service and support capabilities.
Need service support now?
Contact Service TeamA typical PFL maintenance contract includes periodic preventive maintenance visits (annually or semi-annually), calibration verification, wear part inspection and replacement, software updates, and priority access to technical support. The scope and frequency are tailored to your equipment type and production intensity. Each visit includes a service report documenting all findings and actions taken.
We maintain stock of critical spare parts for all current PFL and PRETEC products. Standard parts (probes, seals, connectors, cables) are typically shipped within 24–48 hours. Custom components or parts for older systems may require 1–2 weeks. Maintenance contract holders receive priority processing and preferential pricing on all spare parts.
Our calibration services are primarily focused on PFL and PRETEC instruments and systems. However, through our partnerships with accredited calibration laboratories, we can arrange calibration of complementary equipment. Contact us with your specific requirements and we'll advise on the best approach.
Yes. For systems with PLC control and network connectivity, we can perform remote diagnostics to identify and often resolve software-related issues without an on-site visit. This significantly reduces downtime for many common issues. Remote support is included as standard for maintenance contract holders and available on request for all customers.
Yes. We regularly upgrade and retrofit older PFL systems. Common upgrades include: replacing analog displays with digital touch screens, adding SPC data acquisition to benches that previously had none, upgrading PLC controllers to current models, and adding communication interfaces for production line integration. Each upgrade is engineered specifically for your existing equipment.
Training programs are tailored to your specific equipment and operator skill level. Standard programs cover: system operation and daily use, calibration verification procedures, basic troubleshooting and error code interpretation, preventive maintenance routines, and measurement best practices. Training is conducted at your facility by PFL engineers with hands-on production experience. Documentation and reference materials are provided.
A feasibility study typically involves: reviewing your part drawings and tolerance requirements, evaluating the measurement challenge (which features, what accuracy, what cycle time), recommending the optimal technology (air gauging, electronic probes, or combination), and providing a preliminary concept with expected performance. For complex applications, we may request sample parts for testing at our facility. The study results form the basis for a formal project proposal.
PFL has service and engineering personnel in five countries: Switzerland (headquarters), France, Romania, Serbia, and Slovakia. This geographic coverage ensures that most European customers have access to local technical support. Service visits are coordinated through your nearest PFL office, and our engineers travel to customer facilities across Europe for installation, commissioning, and on-site support.
Contact our service team for maintenance, calibration, spare parts, training, or any technical support requirement.